Registration, Attendance Agreement: Early registration is recommended. Only the official forms are valid for registration purposes. The registration may only be done via the MONDIALE website. The registration is concluded when the fee is paid and MONDIALE has confirmed the registration in writing.
Payment: The fee is due at the time of registration. The examinees will, under regular circumstances, make payments exclusively to MONDIALE. A registration is only valid after receipt of the examination fee.
Examination Dates: Examination dates are to be agreed between MONDIALE and the examination provider. Should an examination fail to take place due to the fault of the examination provider, MONDIALE cannot be held liable.
Place of examination: Unless otherwise stated, all examinations take place at Studio MONDIALE, Schottener Weg 7, 64289 Darmstadt.
Deadline for Registration: Please note the deadlines for the examinaions, which have been made publicly available.
Results / Certificates: After evaluation of the examination, the examination center receives the results from the examination provider. These are promptly sent on to the examinees by the examination center. For this purpose, a form requiring each of the candidates to personally fill out their address, is handed out before commencement of the examination. If these results cannot be delivered due to incorrect or incomplete information, we will keep these for a period of six months. In this period, the results can be collected personally, or by third parties with due written authorization, at MONDIALE. A certificate is not valid without the seal and/or stamp and signature of a duly authorized person representing the examination center. An additional certificate can only be issued for a fee, and only if the original document is presented, or if a written declaration of loss of the original document is presented. No certificates are issued for those who have not passed the examinations. Express marking of examination papers is available on individual request, in individual cases, at an extra charge.
Examination Papers: Examination materials and answer keys, even as a copy, may not be handed out. Corrected examination papers are not returned. Viewing of marked examination papers is not permitted.
Examination Process: On the date of the examination a valid identification document (ID card, passport, residence permit, etc.) is to be provided; identity of the candidate is to be proven, prior to the written exam, and again before the oral exam. During the examination, the exam supervisor’s directions are to be followed. The exams are not public. Fellowship/work shadow attendees are not permitted to attend, sound and image recordings during an examination is not allowed. The latest version of the examination regulations is deemed as valid.
Lateness: Should an examinee not be present at start of the exams, and arrives late, he or she is excluded from the exams. There will be no refund of the exam fee.
Non-permitted Aids: During the exam, no illicit aids are permitted to be accessible to the examinees. Only examination papers, pens and note paper (exclusively note paper marked with the MONDIALE stamp) are allowed on the exam desks. All objects diverging for the described objects are to be confiscated before the exam begins and handed back after the examination ends. Unauthorized aids include personal records, published works such as dictionaries, as well as devices that are suitable for storage or transmission of information (electronic calendars, mobile phones, scan pens, cameras, etc.), even if no relevant information is stored on these devices at the time, i.e. at the time these are checked.
Cheating: Any attempt at fraud or cheating will be duly recorded. The decision to exclude candidates will be made by the exam supervisors, or the examiners, for oral exams. Exclusion is clearly stated in the reasons which have led to the and exclusion, noted in detail on the audit log. Personal records of participants that have taken part in a fraudulent attempt are attached to the audit log.
Minimum Number of Participants: If the minimum number of participants is not enrolled for the exams, the school reserves the right to waive the exam. In such a case, the school will notify the registered participants without delay. All fees paid to date will be re-payed.
Separate Exam Clauses: For TOEIC and TOEFL exams, as well as DTZ exam registrations for integration course participants, special conditions apply. Please refer to the examination provider’s website for the details.
Partial Exam (telc): If you take a failed telc examination again, you can have a partial result (written or oral part) from a previous examination taken into account. You then do not need to repeat the corresponding part of the examination. The result will be credited against your new examination result. Previous results can only be credited for the same examination (e.g. B1 for B1, B2 for B2, etc.). A crediting of C1 for C1 Hochschule or vice versa is not possible. Please also note the information on the validity of your result on the back of the result sheet, as crediting is only possible in a certain period of time.
For the examinations A2-B1, B1-B2 Pflege and B2-C1 Medizin as well as B1-B2 Beruf and B2-C1 Beruf no partial results of previous examinations can be credited.
The participant is responsible for the validity in terms of time and content of his certificate data transmitted to us.
Terms of Cancellation or Rebooking:
A withdrawal or a rebooking of the exam date is possible, given the following conditions and deadlines:
- Rebooking of the examination date up to 20 calendar days before the examination date: A rebooking fee of 50.00 € will be charged.
- Withdrawal up to 20 calendar days before the examination date: A registration fee of 50.00 € will be charged.
- Withdrawal within 20 calendar days before the examination date: It is no longer possible to withdraw from the registration. The exam must be paid in full.
- Withdrawal at the examination: On the day of the examination, cancellation of registration is not possible. The examination fee must be paid in full.
- Withdrawal due to illness: A cancellation of the contract is only possible in the case of illness (in accordance with § 626 para I BGB). Illness of an examinee is considered a valid reason only if the illness makes it impossible for the examinee to take the examination at the appointed time. Only upon presentation of a medical certificate will the examination fee be refunded, minus a registration fee of 50.00 €. A valid medical certificate must be handed to the school without delay, confirming the medical condition, on the day of the examination. However, the existence of the illness/medical condition must have been communicated to the school prior to commencement of the exam, to qualify for a refund.
- The right of revocation shall be voided with the purchase of the exam from the examination provider within the examination provider’s purchase period.
- An extraordinary termination in accordance with § 627 BGB is excluded.
Any cancellations, requests for changes or rebookings of a registration are required to be in text form in order to be effective.
Special agreements are only valid and binding if they are confirmed in writing by the school management.
The place of jurisdiction is Darmstadt.
Updated: August 2023
DATA PROTECTION DECLARATION
This data protection declaration explains to you the type, scope and purpose of the processing of personal data (hereinafter referred to as “data”) within our online offer and the websites, functions and contents associated with it (hereinafter jointly referred to as “online offer”). With regard to the terms used, such as “processing” or “person responsible”, we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).
Schottener Weg 7
Types of data processed:
- Personal data (e.g., names, addresses).
- Contact details (e.g., e-mail, telephone numbers).
- Content data (e.g., text input, photographs, videos).
- Usage data (e.g., visited websites, interest in content, access times).
- Meta/communication data (e.g., device information, IP addresses).
- When registering for an exam: name, date of birth, country of birth, mother tongue, address, place of examination, examination date, examination format, e-mail address, telephone number, (if applicable) identification data, (if applicable) proof of illness, examination result.
Categories of persons affected
Visitors and users of the website (hereinafter referred to as “users”).
Purpose of processing
- Provision of the online offer, its functions and contents.
- Answer contact requests and communicate with users.
- Security measures.
- Range measurement/marketing.
- Registration and personalised participation in the language exam, as well as the creation of certificates and possible cancellation and correction.
“Personal data” means any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by assignment to an identifier such as a name, an identification number, location data, an online identifier (e.g. cookie) or to one or more special features that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
“Processing” means any operation or series of operations carried out with or without the aid of automated procedures in connection with personal data. The term goes a long way and covers practically every handling of data.
“Pseudonymisation” means the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that this additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
“Profiling” means any automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or relocation of that natural person.
“Responsible” means the natural or legal person, authority, institution or other body that alone or together with others decides on the purposes and means of processing personal data.
“Processor” means a natural or legal person, authority, institution or other body processing personal data on behalf of the controller.
Applicable legal bases
In accordance with Art. 13 GDPR, we inform you of the legal basis of our data processing. If the legal basis is not mentioned in the data protection declaration, the following applies: The legal basis for obtaining consents is Art. 6 para. 1 lit. a and Art. 7 GDPR, the legal basis for processing for the performance of our services and performance of contractual measures as well as for answering inquiries is Art. 6 para. 1 lit. b GDPR, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f GDPR. In the event that the vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) GDPR serves as the legal basis. Where special categories of personal data within the meaning of Art. 9 para. 1 DSGVO are processed, the legal basis is Art. 9 para. 2 lit. a DSGVO.
We take appropriate technical and organisational measures to ensure a level of protection appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, circumstances and purposes of processing as well as the different probability of occurrence and severity of the risk to the rights and freedoms of natural persons, in accordance with Art. 32 GDPR.
Such measures shall in particular include ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as the access, input, transmission, security of availability and its separation. Furthermore, we have established procedures to ensure the exercise of rights of data subjects, deletion of data and reaction to endangerment of data. Furthermore, we already consider the protection of personal data during the development or selection of hardware, software and procedures, in accordance with the principle of data protection through technology design and data protection-friendly presettings (Art. 25 GDPR).
Cooperation with contract processors and third parties
If we disclose data to other persons and companies (contract processors or third parties) within the scope of our processing, transmit it to them or otherwise grant them access to the data, this shall only take place on the basis of a legal permission (e.g. if a transmission of the data to third parties, such as payment service providers, in accordance with Art. 6 Para. 1 lit. b GDPR for contract fulfilment is necessary), if you have consented, if a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.).
If we commission third parties with the processing of data on the basis of a so-called “order processing contract”, this is done on the basis of Art. 28 GDPR.
We will disclose your personal data when you register for an exam to the following recipients or categories of recipients:
- the respective examination provider
- the person responsible for the examination at the examination site
- the examiners and supervisors
Data transfers to third countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or if this occurs in the context of the use of third-party services or disclosure or transfer of data to third parties, this only takes place if it occurs for the fulfilment of our (pre)contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or leave the data in a third country only if the special requirements of Art. 44 ff. Process GDPR. This means, for example, processing is carried out on the basis of special guarantees, such as the officially recognised determination of a data protection level corresponding to the EU (e.g. for the USA by the “Privacy Shield”) or compliance with officially recognised special contractual obligations (so-called “standard contractual clauses”).
Rights of data subjects
You have the right to request confirmation as to whether the data concerned are being processed and to request information about these data as well as further information and a copy of the data in accordance with Art. 15 GDPR.
In accordance with Art. 16 GDPR, you have the right to request the completion of data concerning you or the correction of incorrect data concerning you.
In accordance with Art. 17 GDPR, you have the right to demand that relevant data be deleted immediately or, alternatively, to demand a restriction on the processing of the data in accordance with Art. 18 GDPR.
You have the right to request that the data concerning you that you have provided to us be received in accordance with Art. 20 GDPR and to request its transmission to other persons responsible.
In accordance with Art. 77 GDPR, they also have the right to file a complaint with the competent supervisory authority.
Right of revocation
You have the right to revoke consents granted pursuant to Art. 7 para. 3 GDPR with effect for the future.
Right of objection
You can object to the future processing of the data concerning you in accordance with Art. 21 GDPR at any time. The objection may be lodged in particular against processing for direct marketing purposes.
Deletion of data
The data processed by us will be deleted or their processing restricted in accordance with Articles 17 and 18 GDPR. Unless expressly stated in this data protection declaration, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory storage obligations. If the data are not deleted because they are necessary for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax reasons.
According to legal requirements in Germany, the storage is carried out in particular for 10 years in accordance with §§ 147 para. 1 AO, 257 para. 1 no. 1 and 4, para. 4 HGB (books, records, management reports, accounting documents, trading books, documents relevant for taxation, etc.) and 6 years in accordance with § 257 para. 1 no. 2 and 3, para. 4 HGB (commercial letters).
Additionally we process
- Contract data (for example, contract object, term, customer category)
- Payment data (e.g., bank details, payment history)
from our customers, prospects and business partners for the purpose of providing contractual services, service and customer care, marketing, advertising and market research.
Order processing in the online shop and customer account
We process the data of our customers in the context of the order processes in our online shop to enable them to select and order the selected services, as well as their payment and execution.
The processed data includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing takes place for the purpose of providing contractual services in the context of operating an online shop, billing, delivery and customer services. We use session cookies for storing the contents of the shopping cart and permanent cookies for storing the login status.
Processing is carried out on the basis of Art. 6 Para. 1 lit. b (execution of order processes) and c (legally required archiving) GDPR. The information marked as necessary is required to establish and fulfil the contract. We disclose the data to third parties only within the framework of delivery, payment or within the framework of legal permits and obligations to legal advisors and authorities. The data will only be processed in third countries if this is necessary for the fulfilment of the contract (e.g. at the customer’s request upon delivery or payment).
Users can optionally create a user account, in particular by viewing their orders. During the registration process, the required information will be communicated to the users. The user accounts are not public and cannot be indexed by search engines. If users have terminated their user account, their data will be deleted with regard to the user account, subject to its storage is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c GDPR. Data in the customer account remain up to its deletion with subsequent archiving in the case of a legal obligation. It is up to the users to save their data before the end of the contract if they have given notice of termination.
When registering, re-registering and using our online services, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user’s protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary for the pursuit of our claims or there is a legal obligation according to Art. 6 Abs. 1 lit. c GDPR.
The deletion takes place after the expiry of statutory warranty and comparable obligations, the necessity of data storage is reviewed every three years; in the case of statutory archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) storage obligation).
We process the data of our contractual partners and interested parties as well as other clients, customers, clients, clients or contractual partners (uniformly referred to as “contractual partners”) in accordance with Art. 6 para. 1 lit. b. GDPR to provide our contractual or pre-contractual services to them. The data processed here, the type, scope and purpose and the necessity of their processing, are determined by the underlying contractual relationship.
The processed data includes the master data of our contractual partners (e.g., names and addresses), contact data (e.g. e-mail addresses and telephone numbers) as well as contract data (e.g., services used, contract contents, contractual communication, names of contact persons) and payment data (e.g., bank details, payment history).
We do not process special categories of personal data, unless these are part of a commissioned or contractual processing.
We process data which are necessary to justify and fulfil the contractual services and point out the necessity of their disclosure, unless this is evident for the contractual partners. Disclosure to external persons or companies is only made if it is required within the framework of a contract. When processing the data provided to us within the scope of an order, we act in accordance with the instructions of the customer and the legal requirements.
When using our online services, we may store the IP address and the time of the respective user action. This data is stored on the basis of our legitimate interests as well as the users’ interests in the protection against misuse and other unauthorized use. As a matter of principle, this data will not be passed on to third parties, unless it is necessary to pursue our claims pursuant to Art. 6 para. 1 lit. f. GDPR is required or there is a legal obligation in accordance with Art. 6 para. 1 lit. c. GDPR.
The data will be deleted if the data is no longer required for the fulfilment of contractual or statutory duties of care or for the handling of any warranty or comparable obligations, whereby the necessity of storing the data is checked every three years; in all other respects, the statutory storage obligations apply.
Use of PayPal as payment method
As part of the fulfilment of contracts, we use external payment service providers on the basis of Art. 6 para. 1 lit. b. GDPR. Furthermore, we employ external payment service providers on the basis of our legitimate interests in accordance with Art. 6 para. 1 lit. b. GDPR to provide our users with effective and secure payment options.
If you decide to pay with the online payment service PayPal as part of your order process, your contact details will be transmitted to PayPal as part of the order triggered in this way. PayPal is an offer of PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal acts as an online payment service provider and trustee and offers buyer protection services.
The personal data transmitted to PayPal is usually first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order, such as number of articles, article number, invoice amount and taxes in percent, invoice information, etc.
This transfer is necessary to process your order using the payment method you have selected, in particular to confirm your identity, to administer your payment and the customer relationship.
However, please note: Personal data may also be disclosed by PayPal to service providers, subcontractors or other affiliated companies if this is necessary to fulfil the contractual obligations arising from your order or if the personal data is to be processed on behalf of PayPal.
Depending on the payment method selected via PayPal, e.g. invoice or direct debit, the personal data transmitted to PayPal is transmitted by PayPal to credit agencies. This transfer serves to verify your identity and creditworthiness with regard to the order you have placed. You can find out which credit agencies are involved and which data are generally collected, processed, stored and passed on by PayPal in the PayPal data protection declaration at https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Administration, financial accounting, office organization, contact management
We process data within the framework of administrative tasks as well as the organisation of our company, financial accounting and compliance with legal obligations, e.g. archiving. We process the same data that we process in the course of providing our contractual services. The processing bases are Art. 6 para. 1 lit. c. GDPR, Art. 6 para. 1 lit. f. GDPR. Customers, prospects, business partners and website visitors are affected by the processing. The purpose and our interest in the processing lies in the administration, financial accounting, office organization, archiving of data, thus tasks which serve the maintenance of our business activities, perception of our tasks and provision of our services. The deletion of the data with regard to contractual services and contractual communication corresponds to the information provided in these processing activities.
We disclose or transmit data to the tax authorities, consultants, such as tax consultants or auditors, as well as other fee offices and payment service providers.
Furthermore, we store information on suppliers, event organisers and other business partners on the basis of our business interests, e.g. for the purpose of making contact at a later date. We store this data, which is mainly company-related, permanently.
Users can create a user account. Within the scope of registration, the required mandatory data are communicated to the users and processed on the basis of Art. 6 para. 1 letter b GDPR for the purpose of providing the user account. The processed data includes in particular the login information (name, password and an e-mail address). The data entered during registration will be used for the purpose of using the user account and its purpose.
Users may be notified by e-mail of information relevant to their user account, such as technical changes. If users have cancelled their user account, their data will be deleted with regard to the user account, subject to a statutory retention obligation. It is up to the users to save their data before the end of the contract if they have given notice of termination. We are entitled to irretrievably delete all user data stored during the term of the contract.
As part of the use of our registration and login functions as well as the use of the user account, we store the IP address and the time of the respective user action. The data is stored on the basis of our legitimate interests as well as the user’s protection against misuse and other unauthorized use. A passing on of this data to third parties does not take place in principle, unless it is necessary to pursue our claims or there is a legal obligation in accordance with Art. 6 para. 1 lit. c GDPR. The IP addresses are anonymized or deleted after 7 days at the latest.
When contacting us (e.g. via contact form, e-mail, telephone or social media), the user’s details are processed for processing the contact enquiry and its processing in accordance with Art. 6 para. 1 lit. b) DSGVO. User information can be stored in a customer relationship management system (“CRM system”) or comparable request organization.
We delete the requests if they are no longer necessary. We review this requirement every two years; the statutory archiving obligations also apply.
Hosting and e-mails
The hosting services we use serve to provide the following services: Infrastructure and platform services, computing capacity, storage space and database services, e-mail delivery, security services and technical maintenance services that we use for the purpose of operating this online offer.
We or our hosting provider process inventory data, contact data, content data, contract data, usage data, meta- and communication data of customers, interested parties and visitors of this online offer on the basis of our legitimate interests in an efficient and secure provision of this online offer according to Art. 6 Para. 1 lit. f GDPR in conjunction with. Art. 28 GDPR (conclusion of order processing contract).